Privacy Policy

About this Privacy Policy and Our Commitment to Your Privacy

We, KareHero, are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to within it) sets out the basis on which any personal data we collect from you, or that you provide to us, via our website (www.karehero.com), will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By using our website, you agree to this policy. If you do not agree, please do not use our website or submit any personal data through it.

For the purpose of the Data Protection Act 2018 (the “Act”), the data controller is KareHero Limited, a company registered in England under the Companies Acts (company number 14314900) having its registered office at 128 City Road, London EC1V 2NX. On 25th May 2018, the Act was superseded by the General Data Protection Regulation (“GDPR”). The terms of this policy are applicable under the Act and GDPR.

Under the GDPR, the lawful basis upon which we process your personal data is that such processing is necessary for your legitimate interests and necessary for us to provide the services under our contract with you.

Information we may collect from you

We may collect and process the following information about you:

• Information that you provide when filling in forms on our websites www.karehero.com, www.caresourcer.com;
• Information provided when using KareHero's applications, products and services.

• If you provide us with a phone number and/or email address, we may keep a record of any resulting communications between you and KareHero, or between you and any care provider you’ve agreed to share those details with;
• If you contact us by phone, email, social media or otherwise, we may keep a record of that correspondence;
• details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access (for more information on this please see clause 3 below on our use of cookies);
• information that you provide when you subscribe to our service or submit a care request;
• information that you provide if you submit feedback to us on our services.
  

The information you give us may include: your name; care requirements; medical conditions; address; telephone number(s); e-mail address; date of birth; your payment card details; details of your device; and your experiences with our services.

IP Addresses

www.karehero.com does not automatically capture or store personal data from visitors to the website, but may collect information about your computer, including, where available, your IP address, operating system, browser type and version, time zone setting and browser plug-in types and versions for system administration and to collate aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. A cookie file (a small file of letters and numbers that we store on your computer or other access device) will be placed on your computer or other access device each time you visit our website.

We use analytical cookie files. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We also use strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Functionality cookies are used on our website. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies are also used on our website. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

If you wish to delete any cookie files, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will contain the domain name www.karehero.com within the file name.

You may refuse to accept cookie files by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you choose this setting, you may be unable to access certain parts of our website.

Where we store your Personal Data

The personal data that we collect from you through our website may be transferred to, and stored at, a destination within the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy and cookie policy.

All information you provide to us is stored on our secure servers.

Unfortunately, the transmission of data via the internet is not completely secure. Although we will take all reasonable endeavours to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, please be assured that we will use strict procedures and security features to try to prevent unauthorised access to, destruction of or damage to such personal data.

Uses made of the Information

We use personal data (including, where relevant, any sensitive personal data/special categories of personal data) held about you in the following ways:

• to provide you with our services, including matching you with and putting you in contact with potential care providers, based on the information you have provided;
• to use with www.caresourcer.com, owned by KareHero Ltd, to help facilitate our service to you;
• to improve our website and to ensure that content from our website is presented in the most effective manner for you and for your computer or other access device;
• to improve our products and service delivery;
• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you may request from us;
• to contact you for the purposes of research and surveys, if you have consented to such contact;
• to allow us to respond to your enquiries for further information;
  for the purposes of providing you with information that you have requested from us;
• to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to notify you about changes to our service;
• to allow us to consider your comments, queries and suggestions and respond, if necessary;
• as part of our efforts to keep our website safe and secure;
• to comply with any legal obligations;
• to enable or facilitate the exercise of our rights under our terms and conditions of website use; or

We will use any personal data provided by you as set out above and in order to fulfil the contract between you and us in relation to the provision of our services. In order to utilise our services as fully as possible, you may be required to provide us with sensitive personal data or special categories of personal data (e.g. health information) to allow us to most effectively match you with care providers. By accepting this privacy policy, you consent to us using any sensitive personal data or special categories of personal data as set out in this policy, to the extent necessary for us to provide you with our services.

Provided you have consented at the point of us collecting your personal data, we may use your personal data to contact you by mail, telephone, fax, email or other electronic messaging service with offers of products and services that may be of interest to you. You have the right to ask us not to process your personal information for marketing purposes. We will inform you (before collecting your information) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at enquiries@karehero.com. You will also be given the opportunity to opt out of receiving marketing information on each piece of marketing information we send to you.

Where the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time by contacting enquiries@karehero.com. You should note that such withdrawal of consent shall not affect any processing of your personal data which took place prior to the date of withdrawal, where valid consent was in place at the time of processing. If you withdraw your consent to the processing of any sensitive personal data or special categories of personal data, you should be aware that this may restrict your ability to fully utilise some parts of our services.

We may keep personal data which we collect for up to 5 years after you cease using the services on www.karehero.com, for any of the purposes mentioned above.

Disclosure of your Information

We may share your personal information (where necessary) with:

• care providers, business partners, suppliers and sub-contractors for the performance of any agreement that you enter into via our website;
• analytics and search engine providers that assist us in the improvement and optimisation of our website.
  

We may disclose your personal information to third parties:

• in the event that we sell or buy any business or assets, in which case, we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if KareHero or substantially all of its assets are acquired by a third party, in which case, personal data held by it about you will be one of the transferred assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms of use and other agreements; or
• to protect the rights, property, or safety of KareHero or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Linking

Our website may, from time to time, contain links to and from the websites of participant organisations, our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Passwords

Where you have been provided with (or where you have chosen) a password which allows you to access certain parts of the website, you are responsible for keeping the password safe and confidential. You must not share your password with anyone.

Your Rights

We will erase and destroy any Personal Data held relating to you on request to enquiries@karehero.com.

We aim to keep your personal data up to date and welcome any updates to your details or corrections to any inaccuracies. You have a right to request copies of the data held about you, and if information held by us is incorrect, you have the right to ask for this to be corrected. Please help us keep our records updated by informing us of any changes to your email address and other contact details. To request a copy of the data held about you or to update information, please contact enquiries@karehero.com.

You have the right to request the restriction or suppression of your personal data (meaning we have the right to continue to store your personal data, but not use it). You can make such a request by contacting us at enquiries@karehero.com and we will respond to requests within one calendar month.

You have the right to object to the processing of your personal data and can contact us at enquiries@karehero.com  to exercise this right. You should note that we may not be able to provide all of the services available through our service if you object to the processing of your personal data.

You have the right to object to your data being used for direct marketing purposes and can contact us at enquiries@karehero.com to request your data is removed from our marketing database at any time.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@karehero.com.